Privacy Policy — How wc999 Protects Your Data

1. Introduction

This Privacy Policy explains how wc999 ("we", "us", "the Platform") collects, processes, stores and protects the personal information you provide when you register for and use the wc999 platform. It applies to all access points — the website, the Android mobile app and any other interface through which the platform is made available.

By creating an account on wc999, you confirm that you have read this Privacy Policy and understand how your data will be used. If you have any concerns about how your information is handled, please contact our support team before completing registration.

This policy is written to be straightforward and readable. We have tried to avoid unnecessary legal language while still covering everything you need to know about how your data is used on the platform. If anything is unclear, please reach out — we are happy to explain.

2. Data We Collect

wc999 collects personal information in two main ways: information you provide directly and information collected automatically as you use the platform.

Information You Provide Directly

• Full name as per your CNIC
• Date of birth for age verification
• Mobile number and email address
• CNIC number or copy when identity verification is requested
• Payment method details used for deposits and withdrawals in PKR
• Communication history when you contact our support team

Information Collected Automatically

When you use the wc999 website or app, certain technical data is collected automatically to keep the platform running securely and to help us understand how it is being used:

• IP address and approximate geographic location
• Device type, operating system version and browser type
• Session timestamps — when you logged in and out
• Pages visited, features used and bets placed during each session
• App version if you are using the wc999 Android app
• Referral source — how you arrived at the platform

We do not collect biometric data, voice recordings or any data from your device beyond what is described above. The wc999 app does not access your contacts, camera, microphone or location beyond what is needed for standard login and session management.

3. How We Use Your Data

Every piece of data we collect has a specific, legitimate purpose. Here is a clear breakdown of how your information is used on the wc999 platform:

wc999 does not use your data for automated decision-making that produces legal or similarly significant effects without human review. Responsible gaming flags are reviewed by our team before any account action is taken.

If you have opted in to receiving promotional messages — about new bonuses, Cricket and PSL betting markets, or Live Casino offers — you can opt out at any time by updating your communication preferences in your account settings or contacting support.

4. Payment Data and PKR Transactions

All transactions on wc999 are processed in PKR. Payment channels currently supported include JazzCash, Easypaisa, Raast, bank transfers, cards and mobile wallets. Here is how payment-related data is handled:

• Full card numbers are never stored on wc999 servers — card payments are tokenised through our payment processor
• JazzCash and Easypaisa mobile account numbers are stored only to the extent needed to process withdrawals back to your registered wallet
• Bank account details provided for Raast or bank transfer withdrawals are stored securely and used only for processing your withdrawals
• Transaction records — amounts, dates, reference numbers — are retained as part of your account history for dispute resolution and fraud prevention

Payment data is shared only with the payment provider handling the specific transaction. It is not shared with any other third party. All payment transmissions use TLS encryption to protect data in transit.

5. Data Sharing

wc999 does not sell, rent or trade your personal information. Data is shared with third parties only in the following limited circumstances:

Payment Processors

To process your deposits and withdrawals, we share the minimum necessary information with the relevant payment provider — for example, your registered mobile number is shared with JazzCash or Easypaisa when processing a transaction through those channels. Payment processors are contractually required to handle your data securely and only for the purpose of completing the transaction.

Identity Verification Services

When you submit verification documents — such as a CNIC copy — this data may be processed through a third-party identity verification service. These services operate under strict data handling agreements and do not retain your documents beyond the verification period.

Platform Infrastructure Providers

wc999 uses cloud hosting and infrastructure services to run the platform. These providers may technically have access to server-level data as part of their hosting services. They are not permitted to use this data for any purpose beyond providing infrastructure services to wc999.

Legal and Regulatory Requirements

If we receive a valid legal request or are required by applicable law to disclose information, we will do so. We will notify you of such a disclosure where legally permitted to do so.

In all cases of data sharing, we apply the principle of minimum necessary disclosure — only the data that is actually required to fulfil the purpose is shared.

6. Data Retention

wc999 retains personal data for as long as your account remains active and for a reasonable period after account closure to fulfil legal and operational obligations, including dispute resolution and fraud investigation.

• Active account data is retained for the lifetime of your account
• Transaction records are retained for a minimum of five years after the transaction date for financial record-keeping purposes
• Identity verification documents are retained for the period required to satisfy our verification obligations and are securely deleted thereafter
• Support communications are retained for up to two years after the relevant case is closed
• Log and session data is typically retained for up to 12 months for security monitoring purposes

When data is no longer required for any of the purposes described in this policy, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

7. Security Measures

Protecting your data is a core responsibility at wc999. The following technical and organisational measures are in place to keep your information safe:

• All connections to the platform are secured with TLS/SSL encryption
• Passwords are hashed using industry-standard algorithms and are never stored or transmitted in plain text
• Server-side data is encrypted at rest
• Access to personal data within the organisation is restricted on a need-to-know basis
• Payment card data is tokenised and never stored on our servers directly
• Suspicious login attempts and unusual account activity are monitored and flagged automatically
• Security practices are reviewed regularly to address emerging threats

While we take every reasonable precaution, no online platform can guarantee absolute security. If you believe your account has been compromised, contact our support team immediately so we can take protective action. You should also use a strong, unique password and avoid logging in from public or shared devices where possible.

8. Cookies and Tracking

wc999 uses cookies — small text files stored on your device — for the following purposes:

Essential Cookies

These are required for the platform to function. They maintain your login session, remember your preferences and protect against cross-site request forgery (CSRF). Without these, the platform cannot operate correctly and they cannot be disabled without preventing you from using the service.

Analytics Cookies

We use basic analytics cookies to understand how players use the platform — which pages are visited most, where users drop off in the registration flow and how the app performs across different devices. This data is aggregated and anonymous — it is not tied to your individual account. It helps us improve the platform experience over time.

No Advertising Cookies

wc999 does not use advertising networks, retargeting pixels or cross-site tracking technologies. You will not be tracked across other websites as a result of visiting wc999.

You can manage or delete cookies through your browser settings at any time. Deleting essential cookies will require you to log in again on your next visit. Browser-based cookie management varies by browser — consult your browser's help documentation for instructions specific to your setup.

9. Your Rights Over Your Data

You have the following rights in respect of the personal data wc999 holds about you. To exercise any of these rights, contact our support team with your request:

• Access: You can request a copy of the personal data we hold about you at any time
• Correction: If any information we hold is inaccurate or out of date, you can ask us to correct it
• Deletion: You can request that your account and associated personal data be deleted, subject to any legal retention obligations on our part
• Restriction: You can ask us to restrict processing of your data in certain circumstances — for example, while a correction request is being reviewed
• Objection: You can object to your data being used for certain purposes, including direct marketing communications
• Portability: You can request your data in a structured, machine-readable format where technically feasible

10. Minors and Under-18 Access

wc999 is strictly an adult platform. Registration is only permitted for individuals who are 18 years of age or older. We do not knowingly collect or process personal data belonging to anyone under the age of 18.

If we become aware that a registered account belongs to a minor, the account will be closed immediately, any balance will be reviewed in accordance with our Terms and Conditions, and all associated personal data will be deleted in line with our retention policy.

If you are a parent or guardian and believe a minor may have registered on wc999, please contact our support team immediately with the relevant account details so we can take action promptly.

11. Changes to This Privacy Policy

wc999 may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer or applicable legal requirements. When changes are made, the "Last updated" date at the top of this page will be revised accordingly.

For significant changes that materially affect how your data is used, we will provide notice through the platform or via your registered email address before the changes come into effect. For minor updates — such as clarifications or formatting improvements — changes will simply be reflected on this page.

Continuing to use the wc999 platform after an updated Privacy Policy is published constitutes your acceptance of the changes. If you do not accept a material change, you should close your account before the effective date and contact support to request deletion of your data.

12. Contact and Privacy Questions

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, please get in touch with the wc999 support team. We take privacy queries seriously and aim to respond promptly.

For straightforward queries, our 24/7 live chat is the fastest way to get an answer. For formal data requests or complaints, please use email so there is a written record of your request and our response.

You also have the right to raise a complaint directly with a relevant data protection authority if you feel your concerns have not been addressed adequately by wc999.